Dŵr Cymru Welsh Water - HelpU (Social tariff)

The Dŵr Cymru Welsh Water - HelpU social tariff scheme designed to help low income households who struggle to make ends meet.

If you qualify, the company will lower your bill depending on your income, which could be up £250 per year.
 

Last updated on 9 August 2019

Who is eligible?

Customers of the Dŵr Cymru Welsh Water - Help  whose household’s total income needs to be £15,000 or less per year. This means the total amount of money that’s received by everyone living in your home. This includes any paid work or benefits such as Housing Benefit, Pension Credit, Carer’s Allowance, etc.

If you qualify, the company will lower your bill depending on your income, which could be up £250 per year.

If your application is successful and you don’t have a meter, the company will lower your bill from the date we receive your application. If you have a meter, it will lower your bill from the date of your last bill.

If you have a meter and you don’t use a lot of water, you may already pay less than the HelpU tariff, so you’ll be better off staying as you are. Dŵr Cymru Welsh Water will always advise you on the best option for you.

How to apply?

Complete the simple income calculator.

See the Dŵr Cymru Welsh Water website page on HelpU for more information.

Contact details

Pentwyn Road
Nelson
Treharris
Mid Glamorgan
CF46 6LY
Web: https://www.dwrcymru.com/en/My-Account/HelpU.aspx

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