RetailTRUST

RetailTRUST is the only charity that looks after all 4.5 million people working in retail plus those retired from the sector and its associated businesses. One-off grants are available for people in need and their dependents who have worked in the retail, wholesale, manufacturing and distribution trades.

Grants are awarded towards priority bills. Please check you are eligible before you apply.

To be able to apply, you must meet the Retail Trust's employment service criteria - listed in the 'Who is eligible' section below.

When making an enquiry or application, please give details of the entire retail employment history including names of previous and current retail employers and dates of employment.

Help with bankruptcy is only considered where there have been unforeseen circumstances, e.g. long-term ill health; giving up work to become a carer; or escaping domestic violence. It also has to be recommended by a reputable money advice service, such as StepChange Debt Charity, Citizens Advice or PayPlan.

Last updated on 16 July 2019

Who is eligible?

You can apply for a grant if you have been working in the retail, wholesale, manufacturing or distribution trades and meet the Retail Trust's retail employment service criteria as follows:

If you are currently working in retail

  • You have to have at least three months' experience working in retail.

If you have been made redundant from retail in the last two years

  • You must have worked within retail in the last two years and have at least three years' continuous service.

If you are unemployed

  • You must have worked in retail in the last two years and have at least three years' continuous service in the industry.

If you are of working age and no longer working in retail

  • You must have worked in retail in the last two years and have at least three years' continuous service in the industry.

If you are retired because of ill health

  • You must have worked in retail in the last two years and have at least three years' continuous service in the retail industry.

If you are retired

  • You will need to have at least three years' continuous service in retail and your last employment before retirement must have been within the retail industry.

If you are a carer

  • You must have worked in retail in the last two years and have at least three years' continuous service in the industry.

Dependents

  • If you meet the relevant eligibility criteria above, you may also apply for financial help for dependants - partners, wives, husbands, children, grandchildren, grandparents.

Bankruptcy

  • Help with bankruptcy only considered where there have been unforeseen circumstances, e.g. long-term ill health; giving up work to become a carer; or escaping domestic violence.

How many applications are allowed within a 10 year period

  • A maximum of two applications for the Hardship Grant is allowed within a 10 year period, with a minimum reapplication time lapse of two years between each application.

What we can't help with

  • bills that are not priorities, such as store cards, pay day loans or personal loans, or day care.
  • funeral expenses.
  • private medical treatment
  • legal fees
  • most personal debts
  • items purchased prior to the application.
  • there can only be one application per household.

Bankruptcy only considered where there have been unforeseen circumstances, e.g. long-term ill health; giving up work to become a carer; or escaping domestic violence. If a potential applicant wishes to discuss in more detail whether they fit this criteria, please call the Retail Trust freephone Helpline on 0808 801 0808. 

How to apply?

Individuals can apply directly, or a third party, such as a case worker, Citizens Advice or other welfare agency can apply on their behalf. Please read the information about eligibility criteria carefully before you apply.

All applications should be filled online using the Grant portal on the Retail Trust website. We no longer accept paper applications and do not accept supporting evidence via fax, email or post.

Retail employment history

Please note: When making an enquiry or application, please give details of entire retail employment history including names of previous and current retail employers and dates of employment.

Supporting documentation

When making an enquiry or application, please gather all your documentation before you start. All documents must be submitted at the point of application i.e. proof of service, financial status and quotes. Your application will be closed if the documents are not uploaded within 14 days of completing the application.

Response times

Retail Trust should respond to you within 48 hours of receipt of application/enquiry (excluding weekends).

Other information

This trust also:

  • Runs a multi-channel helpline service for its beneficiaries (080 8801 0808)
  • Provides relevant and helpful information about a wide range of issues, including emotional and financial wellbeing, education and redundancy
  • Offers sheltered and extra care accommodation throughout the UK and a residential care home in Scotland
  • Free legal guidance and a counselling service (extending to other family members living at the client's home address) which clients can assess by calling the Retail Trust helpline (080 8801 0808). 

Contact details

Hammers Lane
London
Greater London
NW7 4DQ
Telephone: 080 8801 0808
Email: helpline@retailtrust.org.uk
Web: https://www.retailtrust.org.uk/helping-your-business/financial-support

Anything wrong with this page?

Close

What is wrong with this page?

Please enter what you'd like to report
Please enter the security code shown

Thank you for letting us know.