South Staffs Water (Assure social tariff)

The Assure tariff can help customers who are on a low income or struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable.

Customers with a household income of less than £16,105* per year, may qualify for a discount on their water charge. If you are eligible and your application is successful, your charges will be discounted for two years, in the first year by 60% and the second year by 40%.

If you have a dependent child living at your address, an additional allowance of £1,500 per child may be added to the household income threshold amount of £16,105* per year.

*We do not take into consideration income received from the following benefits:

  • Attendance Allowance
  • Personal Independence Payment
  • Carer's Allowance
  • The disabled child or severely disabled child element of Child Tax Credit
  • Disability Living Allowance
  • Housing Benefit or Housing Element of Universal Credit
  • Council Tax Benefit

Last updated on 16 July 2019

Who is eligible?

Customers with a household income of less than £16,105* per year, if you have a dependent child living at your address, an additional allowance of £1,500 per child may be added to the household income threshold amount of £16,105* per year.

*We do not take into consideration income received from the following benefits:

  • Attendance Allowance
  • Personal Independence Payment
  • Carer's Allowance
  • The disabled child or severely disabled child element of Child Tax Credit
  • Disability Living Allowance
  • Housing Benefit or Housing Element of Universal Credit
  • Council Tax Benefit

How to apply?

More information and an application form can be found on the South Staffs Water website.

You can also call 0800 09 30 570 to ask for an application form to be sent to you.

South Staffs Water also has a priority services register for people who are older, are ill or have a disability.

Contact details

Customer Services, South Staffs Water
Green Lane
Walsall
West Midlands
WS27PD
Telephone: 0800 09 30 570
Email: water@south-staffs-water.co.uk
Web: https://www.south-staffs-water.co.uk/

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