South West Water - WaterCare (Social tariff)

The South West Water - WaterCare scheme can provide South West Water customers who are in receipt of income-related benefits a discount on their water bill of between 15-50% depending on income.

Last updated on 16 July 2019

Who is eligible?

South West Water customers may qualify if:

  • They are on a water meter or on assessed charges

  • The person who pays the water bill or someone in your household receives one or more of the following means tested benefits:

    • Housing Benefit

    • Income Support

    • Income-based Job Seeker

    • Income-based Employment and Support Allowance

    • Pension Credit (guaranteed element)

  • 'Equivalised' weekly income, after housing costs, is less than £275 (that is actual money income that is adjusted to reflect the size and make up of a household).

How to apply?

To apply, please print, complete and return the Application Form on the Help with water bills - WaterCare tariff page of the South West Water WaterCare page to:


(Please note: no further address details are needed on the envelope).

Contact details

South West Water Customer Services
PO Box 4762
BN11 9NT

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