Thames Water - WaterHelp (Social tariff)

Thames Water - WaterHelp (Social tariff) offers a discount to customers who are on low incomes.

Last updated on 26 May 2020

Who is eligible?

You can apply if your yearly gross household income is:

  • Less than £16,105 before any deductions, if you do not live in a London borough; OR
  • Less than £19,565 before any deductions, if you do live in a London borough
  • Disability benefits are not included as income

For more details, see the Thames Water website – WaterHelp information

If you are unsure if your water is supplied by Thames Water, use the postcode tool on the Thames Water website

How to apply?

For information on applying go to the Thames Water – WaterHelp page

You can download a form from the website. If you prefer you can call the contact centre on 0800 980 8800 to request an application form or find out more.

Contact details

Thames Water – WaterHelp
PO Box 508
SN38 9TU

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