Thames Water - WaterSure Plus (Social tariff)

Thames Water - WaterSure Plus (Social tariff) offers a discount to customers who are on low incomes.

Last updated on 16 July 2019

Who is eligible?

Thames Water customers:

  • in receipt of income-related benefits, or,
  • who have a gross household income of less than £16,105, where there is confirmed vulnerability in the household (someone 62 years of age or older, someone with parental responsibility for a child of less than five years of age or somebody confirmed as having a disability)


  • Have water and sewerage charges which currently exceed 3% of net household income.

For more details, see the Thames Water website - WaterSure Plus information

If you are unsure if your water is supplied by Thames Water, use the postcode tool on the Thames Water website

How to apply?

For information on applying go to 

Or telephone the WaterSure team on 0800 009 3652.


Contact details

WaterSure Team, Thames Water
PO Box 508
SN38 9TU
Telephone: 0800 009 3652