United Utilities - Help to Pay (Social tariff)

The United Utilities - Help to Pay social tariff scheme provides a cap at a set amount on their water bill.

Last updated on 28 April 2020

Who is eligible?

To be accepted onto the United Utilities - Help to Pay scheme, you, or a person living with you, must meet the following criteria to apply:

  • be a customer of United Utilities
  • be in receipt of Pension Credit (either Pension Guarantee Credit or Pension Savings Credit);
  • live at the address which is on your water bill; and
  • meet the company's affordability criteria. As part of the application process you must provide us with income and expenditure information for the entire household so we can carry out an affordability assessment.

In addition, water supplied to the premises is not used for:

  • watering a garden (other than by hand) by means of any apparatus; or
  • automatically replenishing a pond or a swimming pool with a capacity greater than 10,000 litres.





Note for customers who receive their wastewater services from Welsh Water: Does your bill have Welsh Water wastewater charges on it? A small number of our water customers receive their wastewater services from Welsh Water and are billed for both services by United Utilities. If this applies to you, you will only be eligible for the Help to Pay scheme for your water charges, but don’t worry, Welsh Water also has a scheme called ‘HelpU’ which you may also be eligible for. Please visit Welsh Water’s website for more information.





How to apply?

Complete the online application form on the United Utilities Help to Pay website page

You can speak to Customer Services:

  • 0345 672 2888 (no meter at property)
  • 0345 672 2999 (meter at property)






Other information

United Utilities is also piloting other social tariff schemes. See the Difficulty paying your bill page on the United Utilities website for more information.

See Contact page on the United Utilities website for other ways to contact the company.

Contact details

United Utilities, Haweswater House, Lingley Mere Business Park
Lingley Green Avenue
Great Sankey
Web: https://www.unitedutilities.com/help-and-support/contact-us/

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